SHIPPING & PAYMENT

SHIPPING INFORMATION

WYVERN ships both locally and internationally using the following couriers:

PHILIPPINES (LOCAL SHIPPING)

All local orders within the Philippines are shipped exclusively via LBC Express.

• Courier: LBC Express

• Coverage: Nationwide (Philippines)

• Estimated Delivery Time:

  • Metro Manila: 2–4 business days

  • Provincial Areas: 3–7 business days

• Shipping fees are based on LBC’s current rates and vary depending on package size, weight, and destination.

• Tracking information will be provided once the order has been dispatched.

INTERNATIONAL SHIPPING

International orders are shipped via DHL Express.

• Courier: DHL Express

• Delivery Time: Typically 3–7 business days, depending on destination

• Shipping fees are calculated at checkout

• Tracking details will be provided after dispatch

Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their destination country. WYVERN is not responsible for delays caused by customs clearance.

 

PAYMENT INFORMATION

All orders must be fully paid before processing and shipment.

Available payment methods will be displayed at checkout. Orders will only be processed once payment has been confirmed.

ORDER PROCESSING

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

• Once shipped, delivery timelines depend on the selected courier and destination.

IMPORTANT NOTES

• Please ensure that all shipping details provided are accurate and complete.

• WYVERN is not responsible for delays, lost parcels, or failed deliveries caused by incorrect address information.

• All sales are final unless otherwise stated.

 

RETURNS, REFUNDS & EXCHANGES

At WYVERN, every order is handled with care and intention. Please review the following policy carefully before making a purchase.

ALL SALES ARE FINAL

All sales are final. We do not offer refunds or exchanges for:

• Change of mind

• Incorrect size selection

• Personal preference

• Minor variations in color, texture, or finish

Limited releases and curated items are sold as-is.

DEFECTIVE OR DAMAGED ITEMS

We only accept return requests in the case of manufacturing defects or items damaged during transit.

To be eligible:

• The issue must be reported within 48 hours of receiving the item

• The item must be unused, unwashed, and in its original packaging

• Clear photos or videos showing the defect or damage are required

Once approved, we will offer either:

• A replacement (subject to availability), or

• A store credit at WYVERN’s discretion

Refunds to the original payment method are not guaranteed and will be assessed on a case-by-case basis.

EXCHANGES

Exchanges are not accepted unless the item received is:

• Incorrect (wrong item shipped), or

• Proven defective

Size exchanges are not available, so please review sizing details carefully before placing your order.

INTERNATIONAL ORDERS

For international purchases:

• All sales are final

• Shipping fees, customs duties, taxes, and import charges are non-refundable

• WYVERN is not responsible for delays, seizures, or fees imposed by customs authorities

NON-RETURNABLE ITEMS

The following items are strictly non-returnable:

• Sale or discounted items

• Limited or special-release items

• Items showing signs of use or wear

• Items without original packaging

HOW TO REQUEST A RETURN

To request a return for an eligible issue:

• Contact WYVERN within 48 hours of delivery

• Provide your order number and clear proof of the issue

• Wait for approval before sending any item back

Unapproved returns will not be accepted.

SUPPORT

For shipping or payment-related inquiries, please contact us through our official WYVERN channels.

Precision matters.
Move with intention.
SCALE DIFFERENT.